Privacy Policy
Last updated: March 2025
Introduction
Welcome to 3DAgency. We are a professional 3D printing company based in the United States, offering FDM printing, 3D modeling, and 3D scanning services to clients across a wide range of industries. At 3DAgency, we are committed to protecting the privacy and personal information of every client, partner, and visitor who interacts with our business. This Privacy Policy outlines how we collect, use, store, and protect your information when you engage with our services, visit our website, or communicate with our team. By using our services or website, you agree to the practices described in this policy. We encourage you to read this document carefully to understand our approach to your privacy.
Information We Collect
We collect information necessary to deliver high-quality 3D printing, 3D modeling, and 3D scanning services to our clients. The types of information we may collect include: personal identification information such as your name, email address, phone number, and mailing address provided when you request a quote, place an order, or contact us; project-related information including design files, CAD models, scan data, technical specifications, and other materials you submit to us for the purpose of fulfilling your 3D printing or modeling project; billing and payment information necessary to process transactions for our services; communication records including emails, messages, and correspondence exchanged between you and our team; and website usage data such as IP addresses, browser type, pages visited, and time spent on our site, collected automatically through cookies and similar tracking technologies to improve your browsing experience.
How We Use Your Information
3DAgency uses the information we collect solely to provide, improve, and support our 3D printing and related services. Specifically, we use your information to process and fulfill orders for FDM printing, 3D modeling, and 3D scanning services; communicate with you regarding your project status, quotes, revisions, and delivery timelines; process payments and manage billing for completed services; respond to your inquiries, provide technical support, and address any concerns related to your project; send relevant updates about our services, new capabilities, or promotional offers where you have given consent to receive such communications; analyze website usage patterns to enhance our online platform and improve the client experience; and ensure compliance with applicable United States laws and regulations governing data privacy and business operations. We do not use your personal information for purposes unrelated to our 3D printing services.
Information Sharing
3DAgency respects the confidentiality of your personal and project information. We do not sell, rent, or trade your personal data to third parties. We may share your information only in the following limited circumstances: with trusted third-party service providers who assist us in operating our business, such as payment processors, cloud storage providers, and shipping partners, all of whom are contractually obligated to protect your data and use it only for the purposes we specify; with technology partners who support our 3D printing production workflow, only to the extent necessary to complete your specific project; in the event of a business transfer, merger, or acquisition, in which case client data may be transferred as part of that transaction with equivalent privacy protections maintained; and when required by law or in response to valid legal requests from government authorities in the United States. Your 3D design files, scan data, and project specifications are treated as strictly confidential and are never shared without your explicit consent.
Data Security
At 3DAgency, we take the security of your personal information and project files seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission using SSL technology, secure cloud storage systems with restricted access controls, regular security assessments of our digital infrastructure, and internal policies that limit access to your data to only those team members who require it to complete your project. While we strive to maintain the highest standards of data security, please be aware that no method of electronic storage or internet transmission is completely infallible. We continually review and update our security practices to safeguard your information in alignment with current industry standards.
Your Rights
We believe you should have full transparency and control over your personal information. As a client or user of 3DAgency, you have the right to access the personal information we hold about you and request a copy of that data; request corrections to any inaccurate or incomplete information in our records; request the deletion of your personal data, subject to any obligations we may have to retain certain records for business or legal compliance purposes; withdraw consent for marketing communications at any time by contacting us or using the unsubscribe option in our emails; and request that we restrict or limit the processing of your data in certain circumstances. To exercise any of these rights, please reach out to us using the contact information provided below. We are committed to responding to all requests in a timely and respectful manner.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 3DAgency handles your personal information, please do not hesitate to get in touch with us. Our team is dedicated to addressing your privacy inquiries promptly and transparently. You can reach us at: 3DAgency, 1200 Main Street, Suite 400, New York, NY 10001, United States. Email: [email protected]. We are committed to working with you to resolve any concerns and to ensuring that your experience with our 3D printing services is built on a foundation of trust and transparency.